Anglicare Victoria create a roadmap for the future with TDL advisory

Anglicare Victoria, was looking to perform a complete audit of their overall IT environment to complete an Environment Management Plan (EMP) for the
purpose of ensuring currency of platforms, production environment changes and thus reduce technology risk across the organisation.

Click here to download the PDF version of the case study.

Challenge

Anglicare Victoria and TDL had a great history together, so when the concept of the ATL role was mentioned, they were interested in being a beta customer.

Dean Mills, Head of Technology at Anglicare Victoria, had a challenge where this role could assist. Ahead of creating the IT strategy for the group, he needed to have a consolidated view of the technology stack in Anglicare’s IT environment and understand what was being supported and by who.

With TDL managing a large portion of their environment, not all of the information lived in-house, so when TDL consultant Adrian Alatsas suggested Anglicare Victoria be the beta customer for this new service, Dean jumped onboard.

Solution

The consulting service offered by TDL’s consulting and advisory team was an Account Technology Lead (ATL) function which provided oversight into the full enterprise architecture of the organisation.

TDL’s consultant, Adrian, started by conducting a full review of the IT environment at Anglicare Victoria to understand what they had and who was responsible for what. With a consulting mindset, Adrian knew the right questions to ask the Anglicare Victoria IT team to get a full picture of the entire technology stack and where each item was in its lifecycle.

TDL audited and documented the following items into a consolidated view of Anglicare’s environment, which outlined:

  • The technology they had deployed
  • Which version they were currently on
  • Where it was in the lifecycle
  • The support model (in-house or external)
  • When it went end of life

The consolidated view allowed Dean to see what was missing from the roadmap to support his IT strategy. It also highlighted the future investments that were required and what they need to decommission, so they weren’t spending time supporting legacy technology.

With all inhouse resources on other competing projects, it would have taken someone internally a long time to get it done to completion, jeopardising the strategic inputs required for the IT strategy

Benefit

The outsourcing of the IT roadmap creation allowed the Head of technology to get visibility into the entire IT portfolio, providing:

  • A tool for executive management buy-in to understand the criticality of the IT roadmap
  • Visibility into what resources are needed to support the plan
  • A view on the investment requests requiring a business case and budget in the next 18-24 months
  • A view on risks associated in supporting the Anglicare Victoria production environment
  • A view on where each technology is in its lifecycle, what the risks are and any forthcoming end of life programs.

Result

With the roadmap delivered, the IT team have a living document with which they can manage their environment and support better foresight of projected IT spend.  This allows the whole team to be confident that their credibility with the organisation remains strong.  They can also communicate to stakeholders on priority projects upcoming schedule resources to cover the necessary upgrades accordingly.